Return policy

Edelorn is committed to 100% Customer Satisfaction. If you are unsatisfied for any reason as per terms and conditions mentioned below, you can return the product to us for free within 14 days from delivery date with Original Packing

 

Terms & Condition:

  • All Returns/Refund for all related to damage/defect/Qty issue/description mismatch are eligible for free return.
  • The product should be one time tried and not being used on regular basis.
  • Supporting for any issue is mandatory to take a decision.
  • All Replacement/Refunds will be processed only after product is received back to us and quality check is cleared. 
  • Any product returned that shows improper use, improper handling or physical damage; damaged / torn out box, missing manuals, parts and accessories will not be Replaced/Refunded and will be returned back to buyer without rendering a reason.          
  • Any return where customer don’t like the product even if the description is correct will not be entertained

 

Return Procedure

For all returns, email at: support@edelorn.com Please provide a specific valid reason for your return. Include a copy of the original invoice in the package. We will send you a free return label for drop off. Please regard that if your situation does not meet our terms and condition, we may need to charge you a return label cost as well as the initial shipping cost. 

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